Hosting with Site Maintenance Policy

Site Maintenance:

• Our Site Maintenance Policy is to keep your website as current as possible. Site maintenance time will NOT be used for new site design or layout changes.   Web Solutions Group and Carib Web Solutions will charge all “re-design” at the design hourly rate and reserve the right to distinguish between maintenance and re-design.  
• Sixty minutes per month of updates to existing content are included in your Hosting with Site Maintenance plan. Additional time spent will be billed at the hourly rate. Minutes in the Site Maintenance Policy do not accrue; if the minutes are not used with in the calendar month, they expire on the last day of the month.
• Maintenance updates to websites can take 2-3 business days to complete depending on workload and holiday scheduling.
• Completed updates will be billed in the month they are completed, not necessarily in the month they are requested. 
• Interpreting requests (maintenance updates or design changes), including phone conversations with the website manager, will be considered part of the billable design or maintenance minutes.   
• Changes and updates will occur as received.  Our designers will not spread the work across several months to avoid charges.  You should submit your changes as you need them.   
• If the requested changes require more than the 60 minutes in your plan, the changes will be completed and you will be billed for all minutes over. 
• Changes or updates that are not what you intended will be billed to you on your hourly rate (if over the allotted time in your plan) if said changes are deemed by Carib Web Solutions or Web Solutions Group to be due to incomplete or misleading information.
• All updates and changes require accessing the website in an editing program, making the changes or updates and publishing the changes/updates to the web and then verifying the work.  As these steps take a minimum of five minutes and will be completed each time a change is requested, these minutes will be considered part of your allotted maintenance time or billed at your hourly rate.  
• Errors, billing or design, that are deemed fault of Webs Solutions Group or Carib Web Solutions will be corrected at no charge.  Errors, billing or design that are deemed the responsibility of the customer will be billed at the customer’s hourly rate. 
• Web Solutions Group and Carib Web Solutions will at times update your site with out obtaining prior permission to fix something that is not working on your site such as a broken link, update code or update key words for improved search engine results. 
• Email support is unlimited and will not be billed to the maintenance plan.  Carib Web Solutions and Web Solutions Group are happy to assist clients via email at any time.  
• Clients will receive information for their email accounts and Carib Web Solutions and Web Solutions Group will correct any problems on our end.  Additional support will be billed as part of monthly maintenance minutes. 
• Initial email set up and support is offered at no charge.  

Additional Information:

• We may ask you to provide information on your desired changes in a different format.   
• We are happy to work with third party companies (Graphic designers, hosting companies, consultants, etc but please be aware that all time requested by your employees will be billed as part of your monthly minutes.
• If you use services provided by free tracking software companies and those companies change their formats requiring reconfiguration or re-installation, that time will be billed as re-design time. 

Refunds:

• If a hosting refund is deemed necessary, said refunds will be on a pro-rated basis.
• Non payment will result in your web addresses leading to temporary page notifying visitors that the site is “down” for non payment of hosting fees. 

For those customers interested in maintaining their website or parts of their website themselves:

·          The customer will be responsible for maintaining a current back up of the site.  Our Site Hosting plan will include a weekly back up (daily for database hosting) but it can not be guaranteed to be the most current copy.  For example, if our back ups take place on Saturday and you make changes or updates on Monday and a hardware failure occurs on Tuesday…

·          Web Solutions Group and Carib Web Solutions will assist customers in learning use of HTML editors and FTP but may charge an hourly fee for this time.  Please note that we do not support all possible software programs for HTML editing or FTP.

Note: Site hosting begins the day that we notify you that your site is available for review on the internet regardless of the number of days it takes you to “approve” the site.