Hosting (No Maintenance) Policy

For customers who wish to completely maintain their own sites (editing and updates):

·         The customer will be responsible for maintaining a current back up of the site.  Our Site Hosting plan will include a weekly back up (daily for database hosting) but it can not be guaranteed to be the most current copy.  For example, if our back ups take place on Saturday and you make changes or updates on Monday and a hardware failure occurs on Tuesday…

• Web Solutions Group and Carib Web Solutions will provide a user name and password for updating your site, as well as assist with switching your domain to our server.  We will also offer support if you have difficulty FTP’ing to your website during the transition. These services are included in the $50 set-up fee.
• If you need instruction in use of HTML Editing program or FTP, we will provide instruction at our standard hourly rate.  We do not support all software for editing or FTP and we are happy to make recommendations on user friendly programs. 
• If you experience any problems, please contact us. Web Solutions Group and Carib Web Solutions will diagnose the situation, correct any issue on our side, and offer suggestions if the problem is not on our side.
• Recreating data or pages that were lost due to your efforts (or your designer's efforts) while updating your site will be billed at your hourly design rate.

Additional policies appearing on our Hosting with Site Maintenance Policy Page may also apply.